Lift truck firm Raymond Corp., Greene, N.Y., has launched its CustomCare program, a tailored package of solutions and services that meets the specialized needs of individual companies. Available only through Raymond and its authorized sales and service centers, CustomCare combines technology, expertise and resources from the industry’s best-trained and most customer-focused material handling professionals, according to the company. "CustomCare is our total commitment to companies to improve their material handling operations beyond just the lift truck itself," said Chuck Pascarelli, president of sales and marketing. "We provide a range of customized service offerings, knowledge and consultation to help achieve objectives, regardless of the brand of trucks the company may be using."
Designed to reduce the overall cost per pallet moved, CustomCare solutions are tailored from capabilities including: In-depth industry knowledge based on nearly 90 years in material handling and more than a million hours of warehouse experience; a customized package of solutions and services for warehouse optimization; and consulting and auditing to ensure the right mix of material handling equipment, including the ability to work with allied lines.
The program also offers energy-efficient Raymond lift trucks designed with material handling applications to optimize warehouse operations; and iWarehouse fleet optimization which uses real-time lift-truck data to benchmark lift truck and operator productivity, diagnose potential lift truck issues remotely, reduce the risk of impacts, and optimize lift-truck capital and maintenance costs.
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