Hiab, a division of Cargotec, has launched the MyHiab mobile app to enhance operator productivity and safety. This digital companion offers features and content related to Hiab equipment throughout its lifecycle and establishes a direct communication channel between Hiab and end-users.
MyHiab provides operators with immediate access to essential tools for planning their workday and troubleshooting issues. If further assistance is needed, the app enables direct calls to the nearest Hiab service center. In its initial release, Hiab can communicate directly with end-users, delivering crucial information about the equipment and proactive service updates.
“Hiab operators are our biggest fans and the most influential advocates of our solutions. This app is designed to support and simplify their workday and is our way of giving something back. It also makes it possible for us to reach them directly and learn more about their challenges to create better solutions for tomorrow,” said Michael Bruninx, senior vice president, services, Hiab.
The app is available in local languages on Apple’s App Store and Google Play in Finland, France, Germany, Ireland, the Netherlands, Sweden, the UK, and the US, with more markets and languages to be added throughout the year. The initial release focuses primarily on HIAB loader cranes, MULTILIFT demountables, and MOFFETT truck-mounted forklifts, but also includes content relevant to users of other Hiab load handling equipment.
In addition to enhancing operators' understanding of their equipment, the app will securely transmit essential data to Hiab. This information will be used to improve Hiab’s services and product development.
“MyHiab makes it possible to have daily touchpoints with our users, not limited to visits to workshops or on-road assistance. We aim to have an industry leading service experience and this is a natural evolvement of our HIPERFORM offering,” Bruninx added.
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